Effective Date: 1January 2026
Business Name: Luxe Laundry
Website: www.luxelaundry.info
Luxe Laundry (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to this Privacy Policy.

1. Information We Collect
We may collect the following types of information:
A. Personal Information
   •    Name
   •    Email address
   •    Phone number
   •    Billing or service-related information
   •    Information submitted through contact forms
B. Payment Information
Luxe Laundry does not directly process or store credit/debit card information.
All online card reloading and payment transactions are processed securely through Laundroworks, a third-party payment provider. Any payment information you provide is subject to Laundroworks’ privacy and security policies.
C. Automatically Collected Information
When you visit our website, we may automatically collect:
   •    IP address
   •    Browser type
   •    Device type
   •    Pages visited
   •    Date and time of access
This data helps us improve our website and services.

2. How We Use Your Information
We use collected information to:
   •    Provide and manage laundry services
   •    Process and verify transactions
   •    Respond to customer inquiries
   •    Send appointment confirmations or service notifications
   •    Send marketing communications (if you opt in)
   •    Improve website performance and customer experience
   •    Comply with legal obligations
We do not sell or rent your personal information.

3. SMS Marketing & Communications
If you opt in to receive SMS messages from Luxe Laundry:
   •    You may receive promotions, updates, or service notifications.
   •    Message frequency may vary.
   •    Message and data rates may apply.
   •    Consent to receive SMS messages is not required to make a purchase.
You may opt out at any time by replying STOP to any SMS message.
For help, reply HELP or contact us directly.
We comply with applicable federal regulations, including the Telephone Consumer Protection Act (TCPA).

4. Cookies & Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You may disable cookies in your browser settings.

5. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no online transmission or electronic storage method is 100% secure.

6. Third-Party Services
We may use third-party providers (such as Laundroworks or website hosting providers) to operate our business. These providers may have access to information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.
We are not responsible for the privacy practices of third-party websites or platforms.

7. Your Privacy Rights
Depending on applicable laws, you may have the right to:
   •    Request access to your personal information
   •    Request corrections
   •    Request deletion of your personal information
   •    Opt out of marketing communications
To make a request, contact us using the information below.

8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

10. Contact Us
 

​If you have questions about this Privacy Policy, please contact:
Luxe Laundry
1016 Old Folkstone Road, Suite 200

Sneads Ferry, NC USA 28460
Email: luxelaundry1sf@gmail.com